RSS LLC

The RSS team is not only arrogant and dismissive, they are dishonest when called to answer for their failure to do their job. My wife and I contracted with RSS to ship items from greater Seattle area to Portugal. After paying a deposit, communication became difficult and when our assigned container was in transit they demanded additional fees ostensibly for US Customs hold that never occurred, and they refused to discuss refunding the bogus fee (We verified with U.S. Customs no hold occurred). They also refused to assist with Portuguese customs process by providing Any information about documents needed or how to contact their approved receiving agent, causing additional delays and expense. RSS has also refused to assist in a claim against the shipper for an unlawful entry into the container that resulted in loss (theft of personal items including a safe, silver service and other items and damage to furniture) by failing to provide minimum information regarding the shipment: failing to provide waybill number despite repeated demands, until the state of Washington Attorney General’s office intervened, and then they lied to the AG stating they had provided this info “many times”. DO NOT TRUST RSS. Legal action is pending.

Move size: Partial Move Service cost: $9000

After 40 plus years of moving around the world with the military and federal service my wife and I are moving to the Philippines for retirement. A friend who recently moved to Cebu recommended RSS, LLC and her recommendation was great. Michelle, Kate, Marisel and Ella, the RSS team in the U.S. and on the Philippine side did a wonderful job of advising, preparing, directing, working with Philippine customs and more, to make it a pleasant and successful move. Thank you all you are a great team!

Move size: 4+ Bedroom Home Service cost: $7000

RSS was quick to respond by email when we asked for a quote, while other companies either didn't respond accurately or kept pushing to speak on the phone. They allowed us to pack everything ourselves. We chose to use door to port service because we have a family member that works at the port of Constanta. During the duration of our shipping, Michelle took the time to answer our emails and/or calls very quickly and professionally. Everything arrived in great condition, we were very happy with their service all around!

Move size: 2 Bedroom Home Service cost: $3585

I have moved multiple times with the military and have never had such a bad experience with any moves until my recent move with RSS LLC. I moved from Elizabethtown, KY to Germany. From the start I should have realized that their customer service was sub-par compared to other companies I have worked with earlier. The packing company used had a thief in the midst. One, I was missing $100.00 from my wallet which was tucked away, so he had to rummage through an area while I was busy somewhere else in the house. They were not very helpful dealing with customs either as the container arrived on a Friday and for some Godforsaken reason took a week to clear. After the container was finally cleared, and all was delivered to my new address, we were short three boxes. Items were poorly packed and received damage to some furniture. We have items missing from packed items, such as my wife's black pearl necklace, black pearl bracelet and gift from her childhood of a silver necklace with a silver pendant with her name etched into it. There was more, but just costume jewelry. My computer is missing cards, one which allowed for a television connection. Why would someone steal cards? My insurance request was never processed and they will not take any responsibility for any actions taken, but very good at taking your money. I almost forgot to mention, their packers in the US Easymoving recorded the wrong packing date and had to scramble to get a team to my house on the correct date (they were tracking the move one month later than planned). This caused for a late arrival of the packers.

Move size: 2 Bedroom Home Service cost: $6000

After my husband's death, at the end of July 2018, I had to move a new car and some furniture from Florida US to Europe Lithuania. I paid about 6000 USD for moving. Later RSS LLC declared that the cargo was detained by customs, as a result for the inspection and demurrage I had to pay in addition 5700 USD.
After finally receiving the container in two months, the back of the new car was heavily scratched, the top of almost all the pieces of furniture heavily damaged, scratched and the pieces of wood taken off.
And nobody provided any concrete information why the container was detained for 19 days, there was no any documentation in the container about inspection of the container, the professional packing of furniture was torn apart. And the shipping company OOCL charged me 4600 for demurrage.
It was a shock for me to pay such a high sum for shipping and to receive the damaged car and furniture, which actually has to be thrown away.
In addition, I claimed for compensation of the damages to RSS LLS (Ms Michelle Bergmann and Ms Kate Deluca) (as the car and household goods were insured), but in three weeks I haven't received any answer and it seems RSS LLC is ignoring my claim.
I have a very bad experience with RSS LLC and OOCL, as from the very beginning of the communication they changed the route of transportation of my cargo and did not provide any concrete information about the status of the cargo, except the contact numbers. I spent a lot of time in trying to contact the CBP office people. And it's really strange that the government CBP office did not leave any evidence in the cargo about the inspection of the goods, except the torn wrapping of the furniture and thus heavily damaged furniture, and the heavily scratched car due to not protected placing of the car in the container.
I and my Lithuanian customs broker have all the photos of the car and the furniture in the container and taking it out.
Neringa Kranauskiene.

Move size: Partial Move Service cost: $12000